Job Description
Job DescriptionDescription:
The Admissions Coordinator will oversee the admissions process for our facility. The Admissions Coordinator plays a critical role in ensuring a smooth transition for residents and families from initial inquiry through admission and serves as a liaison between the facility and external stakeholders.
Location Coverage: Paradise and Henderson NV
Primary Responsibilities and Duties:
- Serve as the primary point of contact for inquiries and referrals from hospitals, physicians, families, and community members regarding admissions to the facility.
- Conduct pre-admission screenings and assessments to evaluate potential residents’ eligibility, care needs, preferences, and expectations.
- Coordinate admissions inquiries and tours, scheduling appointments, conducting facility tours, and providing information about services, amenities, and policies.
- Obtain and review medical records, insurance information, advance directives, and other relevant documentation to ensure compliance with regulatory requirements and timely facility admissions.
- Communicate with residents, families, and responsible parties to gather information, address concerns, and provide support throughout the admissions process.
- Coordinate with external partners, including hospitals, home health agencies, hospice providers, and case managers, to facilitate referrals, transitions, and continuity of care.
- Verify insurance coverage, obtain authorizations, and coordinate financial arrangements with residents, families, and third-party payers, ensuring accuracy and compliance with billing and reimbursement policies.
- Provide orientation and support to new residents and families, including introducing them to staff, explaining facility policies and procedures, and addressing questions or concerns.
Requirements:
Job Qualifications:
- Previous experience in admissions, intake coordination, or customer service roles, preferably in a healthcare or senior living setting.
- Knowledge of regulatory requirements and documentation standards related to skilled nursing facility admissions, including Medicare and Medicaid regulations.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals, including residents, families, healthcare professionals, team members, and community partners.
- Excellent organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Compassion, empathy, and sensitivity to the needs of older adults and their families during the admission process.
- Ability to work independently and as part of a team in a fast-paced environment, demonstrating flexibility and adaptability to changing priorities and demands.
- Proficiency in MS Office (MS Excel and MS Word in particular).
- Ability to maintain confidentiality of sensitive information and handle confidential materials with discretion.
Physical Requirements:
- Work performed in a medical setting due to the need to work directly with other employees, residents, and their families.
- Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, and twist.
- Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
- Stamina to stand and walk for extended periods while conducting tours, completing paperwork and assisting with resident admissions.
- Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
- Job requires accepting criticism and dealing calmly and effectively with high-stress situations.