Director of Learning and Development - NE Property Management

Job Description

Job Description

NE Property Management is seeking a detail-oriented, organized, and team-oriented Director of Learning and Development with previous experience in the Property Management industry.

Qualifications:

• Minimum 5 years of experience in multifamily property management.
• Proven track record of managing multiple sites and teams successfully.
• Experience in managing a team of people.
• Strong understanding of the property management industry.

Education and Training:

• Bachelor's degree in marketing, communications, or a related field.
• Advanced knowledge in Microsoft Office Suite, Gmail, Yardi, OneSite, RealPage, and Velocity rental system.
• Extensive knowledge of CRM platforms and how to track CRM metrics.

Duties and Responsibilities:

General Leadership and Training Delivery

• Develop and implement training strategies that strengthen resident retention and promote a stable, professional environment.
• Oversee and enhance the company's reputation management practices.
• Monitor and guide outreach marketing efforts to ensure alignment with each property's needs.
• Partner with Marketing to design and execute outreach plans that increase engagement, visibility, and leasing success.
• Support teams in improving closing rations, customer rapport, and overall leasing performance.
• Increase levels of outreach marketing to drive engagement and boost visibility.
• Conduct in-person, virtual, and on-demand training; travel for onsite training as needed.
• Foster a culture of professionalism, responsiveness, and exceptional resident satisfaction.

Performance Monitoring and Coaching

• Assess team members’ leasing, customer service, and CRM proficiency, providing targeted coaching and support.
• Review reputation management performance to ensure compliance with company service standards.
• Analyze leasing metrics and CRM data to identify gaps and training opportunities.
• Develop and implement a company-wide leasing certification program to standardize excellence.

Training Program Development

• Design training for Leasing Consultants, Assistant Property Managers, and Property Managers on leasing best practices, CRM utilization, and resident retention.
• Create training for Maintenance, Housekeeping, and Grounds teams focused on customer service and retention standards.
• Continuously monitor individual and property-level closing rations using OneSite, Knock, and other platforms.
• Review recorded telephone communications through the Knock platform to ensure adherence to company expectations.
• Produce engaging training materials, including manuals, guides, videos, and role-play scenarios.
• Stay current on industry trends and incorporate best practices into training initiatives.

CRM and Technology Training

• Provide hands-on training to ensure strong understanding of lead management, follow-up processes, and reporting functions.
• Troubleshoot CRM issues and assist teams in optimizing system usage.
• Partner with IT and vendors to ensure smooth implementation of updates and new tools.
• Extensive knowledge of CRM platforms and how to track CRM metrics.
• Use CRM and LMS data to track progress, identify skill gaps, and refine training programs.

Collaboration and Organizational Support

• Work closely with AVPs and onsite teams to align training with operational objectives.
• Collaborate with Marketing and Operations teams to ensure consistency in branding, messaging, and customer experience.
• Support the onboarding new hires, ensuring they are equipped for success with leasing procedures and CRM tools.
• Analyze training and performance data to develop actionable improvement strategies.
• Provide mentorship and ongoing professional development for employees involved in CRM and leasing processes.
• Lead all training logistics, ensuring efficient scheduling, resource allocation, and implementation.
• Track and evaluate training program effectiveness, adjusting as needed to meet performance goals.

NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

No Third-Party Inquiries Please - This company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employees/owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (Le., payment must be required pursuant to the terms of a written agreement).

Company DescriptionSpecializing in multi-million dollar projects nationwide for both Public and Private sectors.
At NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.

Company Description

Specializing in multi-million dollar projects nationwide for both Public and Private sectors.\r\nAt NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.