Job Description
Job DescriptionDescription:
We are seeking a highly detail-oriented and proactive Technical Writer to support one of our clients. This role plays a critical part in ensuring audit reports are accurate, complete, and submitted on time. You will collaborate directly with clients and auditors to gather and format the required data, produce report drafts, and contribute to process improvements.
Responsibilities:
- Gain a thorough understanding of PCI-DSS Report requirements.
- Engage with clients at the start of PCI engagements to:
- Send and explain data collection sheets.
- Set up calls to clarify requirements and guide clients in completing the forms.
- Follow up to ensure timely submission of required information.
- Prepare sample data sets for auditors' onsite activities.
- Collect and organize onsite evidence for report writing and archiving.
- Input client data into the reporting tool and draft appropriate narrative content.
- Produce a complete draft report for review by the QSA and QA team.
- Ensure all collected data is accurately labeled and stored for future reference.
- Track and update audit status efficiently to ensure alignment between clients and auditors.
- Identify and suggest improvements to the data collection and reporting process.
Requirements:
- Strong organizational and time management skills.
- Exceptional written communication skills, especially in technical documentation.
- Proficiency in Microsoft Excel and Word.
- Familiarity with Visual Basic and/or Excel macros is preferred, especially for merging data between Excel and Word.
- Ability to work independently in a fully remote environment.
- Experience in compliance, audit, or technical writing is a plus.
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients?and?an exceptional work environment for our team members.?
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.?
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.