Job Description
Job DescriptionDescription:
The Director of People Experience is a hands-on, working leadership role responsible for designing, executing, and continuously optimizing strategies that deliver an exceptional employee experience across the full employee lifecycle. This role blends strategic leadership with direct execution, using data, insights, and trend analysis?to drive impactful programming and measure success.
This leader ensures team members feel informed, connected, engaged, valued, and supported, while building scalable programs that align with our core values and support a high-performance, inclusive culture. This role reports directly to the Chief People Officer.
Key Responsibilities
Strategy, Execution & Data-Driven Impact
- Design, communicate, and actively execute the organization’s Learning & Development (L&D) vision, objectives, and strategy
- Use data analysis, metrics, and trend identification to assess program effectiveness, inform decision-making, and continuously improve employee experience initiatives
- Define success measures and evaluate outcomes across onboarding, development, engagement, and culture programs
Onboarding, Performance & Development
- Create and manage an efficient, engaging, and scalable onboarding experience that quickly sets new hires up for success
- Develop, standardize, and manage performance assessment systems and tools that clearly define expectations and how success is measured
- Build and maintain performance and development tools, templates, processes, and resources used across the organization
Culture, Engagement & Retention
- Foster a culture that empowers team members to take ownership of their growth and success
- Develop, lead, and execute initiatives that strengthen engagement, connection, and retention
- Design and implement programs that strengthen company culture through recognition, team-building, wellness, and employee engagement initiatives
Learning & Leadership Development
- Develop and continually optimize:
- Organization-wide L&D programs
- Leadership development and training tools
- Programmatic training for all team members
Feedback, Insights & Continuous Improvement
- Design and manage ongoing culture assessment efforts using surveys, focus groups, and other feedback mechanisms
- Analyze results to identify trends, strengths, and opportunities
- Partner with leadership to translate insights into actionable, measurable change
Communication & Cross-Functional Partnership
- Support effective communication of company values and culture through town halls, newsletters, and leader enablement
- Work closely with leaders to ensure alignment, clarity, and consistency across teams
- Perform other duties as assigned
Requirements:
Education
- Bachelor’s degree or equivalent experience preferred
Experience
- Minimum 10 years in employee experience, talent management, or L&D, including 6+ years in leadership roles
- Demonstrated expertise across people disciplines, including organizational diagnosis, performance enablement, culture, engagement, retention, onboarding, and off-boarding
- Proven ability to build strategy while remaining deeply involved in execution
- Strong analytical, problem-solving, and change management capabilities
- Excellent communication, active listening, negotiation, and presentation skills
- Ability to build and maintain strong relationships at all levels of the organization
Special Qualifications
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Exceptional?analytical and data interpretation skills, with the ability to translate insights into action
- Strong time-management and execution skills
- Demonstrated discretion and maturity in handling confidential and sensitive