Job Description
Job Description
We are seeking an enthusiastic and organized Training Coordinator to join our Marketing Department and support the development of our on-site property teams. This role will design, deliver, and manage engaging training programs focused on sales, leasing, marketing, and customer experience across our multifamily portfolio.
In addition to leading training initiatives, this position will assist the Marketing Department with online review management, social media coordination, collateral support, and brand consistency to ensure our communities deliver exceptional resident and prospect experiences, both in person and online.
Key Responsibilities
Training & Development
- Design, develop, and facilitate in-person and virtual training programs for onsite property teams, with a focus on leasing, customer service, and marketing best practices.
- Conduct onboarding training for new property team members to ensure they are set up for success from day one.
- Collaborate with department leaders to identify training needs and performance gaps.
- Maintain and update training materials and online learning modules to align with company standards and brand voice.
- Provide training and guidance in the functional areas of OneSite including prospect coordination, rental applications, lease agreements, resident account management, and maintenance work orders.
- Act as an in-house resource for our on-site staff as they navigate our property management systems.
- Track participation, assess training effectiveness, and recommend continuous improvements.
Marketing Support
- Partner with the Marketing team to assist with online review and reputation management, ensuring timely and professional responses that align with company brand standards.
- Support social media initiatives by helping create, schedule, and monitor posts that highlight property events, leasing promotions, and community culture.
- Assist with ordering marketing collateral, ensuring materials are consistent with brand standards and effectively highlight our competitive advantages.
- Provide feedback and best practices to property teams for maintaining consistent, on-brand digital presence.
Qualifications
- Bachelor's degree in Marketing, Communications, or related field (or equivalent experience).
- 2+ years of experience in multifamily property management, training, or marketing roles preferred.
- Strong presentation and facilitation skills, both in person and virtually.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite, and learning management systems (LMS) preferred.
- Working knowledge of social media platforms (Facebook, Instagram, LinkedIn) and online reputation management tools (e.g., Reputation.com, Google My Business).
- Experience with property management software; knowledge of OneSite preferred.
- Ability to travel out of state for training sessions.
About The Company
Gross Residential is a dynamic real estate development, construction, and property management firm with approximately 350 employees and over 40 locations throughout Ohio, Tennessee, Alabama, North Carolina, and South Carolina. We develop projects and oversee the construction of apartments, townhouses, and condominiums. We market and sell the homes, while maintaining ownership of and managing the apartment communities.
Celebrating our 106th year in business, we offer a pleasant, team-oriented, professional environment, strong, competitive salary, health, dental, & vision benefits, Health Savings Account, a generous paid time package, and 401k with company match!