Immigration Services Training Specialist

Job Description

Job Description

The Immigration Services Training Specialist will provide training support to all the staff working in Immigration Services. They will ensure that staff receive the requisite training for the program according to the Office of Refugee Resettlement (ORR) and the Office for Children and Family Services (OCFS), in addition to other internal training requirements and opportunities. The Immigration Services Training Specialist will design and conduct training programs and will monitor and report the effectiveness of training on employees during the probationary period and for career development. They will also help conduct some organizational training and other special projects as assigned.

Responsibilities:

• Designing Training Solutions: Designs, creates, and develops training solutions to meet the needs of employees; analyzes and selects the most appropriate strategy, methodologies, technologies, and content to maximize the experience and impact.
• Delivering Training Solutions: Delivers training solutions in a manner that engages the employee and produces desired outcomes; manages and responds to employee needs; ensures that the solution is made available and delivered in a timely and effective manner.
• Measuring and Evaluating Training Solutions: Gathers data to answer specific questions regarding the value or impact of training solutions; focuses on the impact of individual programs and creates overall measures of system effectiveness; leverages findings to increase effectiveness; provides recommendations for change.
• Tracking Training Solutions: Creates and maintains an electronic training database of training records for all POH employees; analyzes results and produces data. Utilize Learning Management System- RELIAS to develop and upload training modules, and to track compliance for all POH staff. Work collaboratively with PEM departments to prepare for and respond to training related audit requests.
• Performs other duties and special projects assigned.

Qualifications:

• Bachelor's degree preferred
• At least two years’ experience in training development and delivery
• Knowledge of adult learning concepts, instructional design methodologies, and training technologies
• Experience/confidence in facilitating difficult conversations around trauma, physical and emotional safety, diversity, and crisis intervention
• Experience with course management within a Learning Management System.
• Strong project management skills: ability to manage multiple projects simultaneously
• Experience with Human Services and/or child welfare a plus
• Proficiency with computer software, including MS Office
• Knowledge of eLearning development a plus
• Excellent communication, presentation, and organization skills
• Ability to gather information/insight from individuals and groups to create and update training content
• Works creatively and possesses a sense of humor