Job Description
Job Description
The Whitewater Professional Intern is an integral part of the team working in a leadership role to accomplish Whitewater’s mission. The Professional Intern Program is designed for undergraduate students in their Senior year or Graduate students looking for leadership and management experience. Professional Interns will focus on all aspects of Whitewater’s operation, specifically leading and managing teams. The Whitewater Professional Intern is an hourly, full-time seasonal role that reports to an Operation Manager.
Responsibilities
- Engage closely with an area of focus of a specific team. Opportunities lie within Outdoor Activities, Guest Experience, Event Management, or Food and Beverage.
- Work closely with executive team and department heads focusing operational efficiencies, data analytics, labor management, employee coaching and evaluation, event programming, marketing, and other relevant operational needs.
- Oversee day-to-day operations of specific team.
- Manage and lead a team of employees (including, but not limited to, scheduling, hiring, coaching, documenting disciplinary actions, and recruiting).
- Other duties as assigned.
Requirements
- Must be a current or rising senior enrolled in an undergraduate program or current graduate student enrolled at an accredited college or university.
- Must have open availability to work for a minimum 12-week period between the dates of May 1 and September 7.
- Able to effectively communicate orally and in writing in English with other employees, guests, and vendors.
- Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Physical Demands
- Must be able to safely self-transport over uneven terrain or in a confined space.
- Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
- Must be able to lift and move at least 50 pounds.
- Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
- Must be able to work in shared spaces with other employees and customers.
- All positions at Whitewater require employees to report and work onsite at Whitewater locations.
Benefits
- Access to Whitewater’s Professional Intern development programs.
- Access to the Whitewater Center’s pass activities.
- Staff discount program and pro deals.
- 401K
Areas of Focus
Guest Services – Assist in the daily operation and management of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests.
Retail – Assist in the operation and management of the sales staff and supporting the retail environment, including the Outfitters store, assisting guests and delivering exceptional customer service.
Group Sales – Work with event coordinators on booking and processing private group events at the facility by fulfilling the needs of all inbound group inquiries from program determination to execution.
Events – Assist Event Coordinators with private group events at the facility and helping with the execution of public events.
Banquets – Work with the catering team to assist in the planning, preparation, execution, and breakdown associated with all events that require catering.
Paddle Sports – Assist with delivering high-quality paddling experiences through the oversight of rafting and whitewater and flatwater kayak activities.
Land Sports – Assist with delivering high-quality experiences on the Whitewater Center’s land-based activities through daily operations and leading front-line staff.
Youth Programs – Responsible for assisting in the management of summer camp operations and field trips.
Food & Beverage
- Culinary – Assist with the daily operation of all food & beverage locations and provide high-quality experiences for guests.
- Pastry - Assist with the daily culinary operation alongside our pastry chefs and provide high-quality experiences for guests.
Working at Whitewater
Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.
Legal Disclosures
Whitewater provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Whitewater complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Whitewater is an employer that participates in the E-Verify program.